Contact
We answer our own email. Whatever it's about — an order, a colour, a question the product page didn't cover — write to us and a person will reply, usually within one business day.
What we can help with
- An order you've placed. Where it is, changing the delivery address, cancelling before it ships. Include your order number and we can look it up straight away.
- Returns and refunds. Tell us you'd like to send something back and we'll reply with a returns address and a reference number. The full rules are on Shipping & Returns.
- Something arrived faulty. Attach a photo or a short clip of the problem. That usually lets us fix it in one message instead of five.
- Questions before you buy. If the answer isn't in the FAQ on the product page, ask. We'd rather talk you out of the wrong thing than sell it to you.
How to reach us
Use the form below, or email support@realabs.co directly — both land in the same inbox. To save a round trip, include your order number if you have one, and tell us what you've already tried.
When you'll hear back
We reply to everything, usually within one business day. Messages sent at the weekend or on a public holiday are answered the next business day. If two business days go by with nothing from us, check your spam folder and then send it again — occasionally a reply doesn't make it through.
Where to look first
A lot of questions are already answered: the camera's FAQ covers what it can and can't do, and Shipping & Returns covers delivery times, the 180-day guarantee and how refunds work. About us explains how we decide what to sell.