Processing
Orders are processed within 1–2 business days of being placed. Orders placed at weekends or on public holidays are processed on the next business day. You get a confirmation email with tracking as soon as your order is dispatched.
Delivery times
Standard delivery typically takes 5 business days after dispatch. These are estimates rather than guarantees: carrier delays, customs inspections and peak periods can stretch them. If your tracking hasn't updated for five business days, contact us at support@realabs.co and we'll open an enquiry with the carrier.
Shipping costs
Tracked shipping is free on every order. There is no minimum spend.
Customs, duties and taxes
Orders shipped internationally may attract import duties, taxes and customs clearance fees set by the destination country. These are collected by that country's authorities and are the recipient's responsibility. We have no control over them and can't predict the amount.
Incorrect addresses
Please check your delivery address at checkout. If an order comes back to us because the address was incomplete or wrong, we'll refund the order less any return costs, or re-ship once you confirm the correct address.
Lost or missing parcels
If tracking says delivered but nothing arrived, check with neighbours and your local depot first, then contact us within 14 days of the delivery scan. We investigate with the carrier and replace or refund parcels confirmed lost in transit.
Contact
Shipping questions: support@realabs.co, or the contact form at /pages/contact.