Everything about getting your order, and about sending it back if it isn't for you. If you'd rather just ask a person, email support@realabs.co.
The short version
- Shipping cost — free and tracked on every order. No minimum spend.
- Packed — within 1–2 business days of ordering.
- Delivered — usually about 5 business days after that.
- Changed your mind — 180 days from delivery to send it back, no reason needed.
- Arrived faulty or damaged — tell us within 14 days and we pay the postage both ways.
- Refunds — issued within 5 business days of your return reaching us.
Shipping
When your order leaves us
We pack orders within 1–2 business days. Orders placed at the weekend or on a public holiday go out on the next business day. You'll get an email with a tracking number the moment yours is dispatched.
How long delivery takes
Standard delivery usually takes about 5 business days after dispatch. That's an estimate, not a guarantee — carrier backlogs, customs checks and busy periods can stretch it. If your tracking hasn't moved for five business days, email us and we'll open an enquiry with the carrier for you.
What it costs
Nothing. Tracked shipping is free on every order, with no minimum spend.
Customs, duties and taxes
Orders going outside the country of dispatch may attract import duties, taxes or clearance fees. Those are set and collected by the destination country, not by us, and they're the recipient's to pay. We can't predict the amount or waive it.
If the address wasn't right
Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll either refund the order less the return cost, or re-ship it once you confirm the correct address — your choice.
If tracking says delivered and nothing arrived
Check with neighbours and your local depot first — that solves most of them. If it's still missing, contact us within 14 days of the delivery scan. We'll investigate with the carrier and replace or refund anything confirmed lost in transit.
Returns
You have 180 days
Every camera we sell comes with a 180-day money-back guarantee. Take it on a trip. Take it to a party. Use it for a whole season. If you still don't love it, send it back — you have 180 days from the day it was delivered, and you don't have to explain why.
How to start a return
Email support@realabs.co with your order number, or use the contact form. We'll reply with a returns address and a reference number. Please don't post anything back before you hear from us — parcels that arrive without a reference can't be matched to an order.
What needs to come back
The camera in re-sellable condition, with the accessories it shipped with: the battery, the USB cable, the wrist strap, the cleaning cloth and the pouch. Any microSD card you bought separately is yours — take it out before you post it.
Who pays the postage
If you're returning it because you changed your mind, the return postage is yours. If it arrived damaged, faulty or simply wasn't what you ordered, we cover it. You never pay to send back something that didn't work.
When you get your money
Once your return arrives and has been checked, we'll tell you the outcome. Approved refunds go back to the original payment method within 5 business days. Your bank or card issuer may take another 3–10 days to show it.
What we can't take back
Items damaged by accident or misuse, items that have been opened up or modified, and returns sent without their accessories. Gift cards aren't returnable.
Cancelling before it ships
Orders can be cancelled for a full refund within 12 hours of being placed, as long as they haven't gone out yet. After dispatch, use the returns process above.
If it breaks
Check your order when it arrives. If something is faulty, damaged or wrong, email us within 14 days with a photo or a short clip — that usually lets us sort it in one message. We'll replace it or refund you and cover the postage both ways. And if the camera stops working later in normal use, you're still inside the 180-day window: tell us and we'll replace or refund it.
Still stuck?
Email support@realabs.co or use the contact form. A person replies. The full legal wording lives on our shipping policy and refund policy pages.