The 180-day money-back guarantee
Every camera we sell comes with a 180-day money-back guarantee. You have 180 days from the day your order is delivered to decide it isn't for you, for any reason at all — you don't have to justify it to us.
To start a return, email support@realabs.co or use the contact form at /pages/contact with your order number. We reply with a returns address and a reference number. Items sent back without contacting us first can't be matched to an order and may not be refunded.
To be eligible, the camera must be in re-sellable condition and include the accessories it shipped with: the battery, the USB cable, the wrist strap, the cleaning cloth and the pouch. Any microSD card you bought separately is yours to keep — please remove it before posting. Return postage is yours to cover unless the item arrived damaged, faulty or incorrect, in which case we cover it.
If it arrives faulty, or stops working
Please check your order when it arrives and contact us within 14 days if it is faulty, damaged or not what you ordered. A photo or a short clip of the problem usually lets us sort it in one message. We replace or refund the item and cover return postage — you are not paying to send back something that didn't work.
If the camera fails later in normal use, it is still inside the 180-day window: contact us and we will replace or refund it.
Exceptions
We can't accept returns on items damaged through misuse or accident, items that have been modified or opened up, or items returned without their accessories. Gift cards are non-returnable.
Refunds
Once your return arrives and has been checked, we tell you the outcome. Approved refunds go back to the original payment method within 5 business days. Your bank or card issuer may take a further 3–10 days to post the funds.
Cancellations
Orders can be cancelled for a full refund within 12 hours of being placed, as long as they haven't been dispatched. After dispatch, use the returns process above.
Contact
Questions about a return: support@realabs.co, or the contact form at /pages/contact. A person replies. A plain-English summary lives on our Shipping & Returns page.